Privacy Policy

This Privacy Policy explains how Facade & Build Ltd (Company Number 13671955, registered at London and South East, UK) collects, uses, and protects your personal data. We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Last Updated: April 2026

1. Who We Are

Data Controller: Facade & Build Ltd

Company Number: 13671955

Location: London and South East, UK

Contact: estimating@facadeandbuild.co.uk | +44 7763 439033

2. What Data We Collect

We may collect the following personal data from you:

Contact Information: Name, email address, telephone number, postal address
Business Information: Company name, job title, business address, industry sector
Service Request Data: Details about the services you enquire about, project specifications, preferences
Payment Information: Invoice details, payment method (processed securely through third parties)
Communications: Records of correspondence, enquiries, and interactions with us
Technical Data: IP address, browser type, pages visited, duration of visits (via analytics)
Marketing Preferences: Your consent to receive promotional communications

3. How We Collect Your Data

We collect data through:

Direct contact via our website contact form
Email enquiries to estimating@facadeandbuild.co.uk
Telephone calls and conversations
Quote requests and service enquiries
Cookies and analytics on our website
Third-party platforms (LinkedIn, social media)

4. Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

Contract: To fulfil quotations and provide construction services you request
Legitimate Interests: To improve our services, prevent fraud, and maintain business records
Consent: For marketing communications, which you can withdraw at any time
Legal Obligation: To comply with tax, employment, and health & safety regulations
Public Task: To comply with building regulations and other statutory requirements

5. How We Use Your Data

We use your personal data for the following purposes:

Processing and responding to service enquiries and quotations
Delivering and managing construction projects and services
Invoicing and payment processing
Providing customer support and handling complaints
Sending marketing communications (with your consent)
Conducting business analysis and improving our services
Complying with legal and regulatory obligations
Protecting against fraud and security threats
Website analytics and user experience improvements

6. Data Retention

We retain your personal data for the following periods:

Service Enquiries: 2 years after final communication
Customer Records: 6 years (required by UK tax law)
Invoice & Financial Data: 6 years (VAT & tax requirement)
Marketing Lists: Until consent is withdrawn
Website Analytics: 13 months
Communications: 3 years or as required by law

After the retention period, data is securely deleted or anonymised.

7. Sharing Your Data

We do not sell or rent your personal data. We may share data with:

Service Providers: Payment processors, website hosts, and email providers (under data processing agreements)
Contractors: Subcontractors and suppliers working on your project (under confidentiality)
Legal/Regulatory Bodies: Tax authorities, health & safety inspectors, and law enforcement (when required)
Insurance Providers: For project insurance and professional indemnity purposes

We ensure all third parties comply with UK GDPR and maintain appropriate security measures.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of Access: Request a copy of your personal data (Subject Access Request)
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data ("right to be forgotten") where permitted
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured, portable format
Right to Object: Oppose processing for marketing or legitimate interest purposes
Right to Withdraw Consent: Withdraw consent for marketing communications at any time
Rights Related to Automated Decision-Making: We do not use automated profiling

To exercise these rights, contact us at estimating@facadeandbuild.co.uk or call +44 7763 439033.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. See our Cookie Policy for detailed information about:

Essential cookies (required for website functionality)
Performance/Analytics cookies (to understand how you use our site)
Functionality cookies (to remember your preferences)
How to manage or disable cookies

10. Data Security

We implement appropriate technical and organisational security measures to protect your data, including:

SSL/TLS encryption for data in transit
Secure password policies and access controls
Regular security audits and updates
Staff training on data protection
Restricted access to personal data

While we strive to protect your data, no system is completely secure. Report any security breaches to estimating@facadeandbuild.co.uk immediately.

11. Data Transfers

We primarily process data within the UK. If we transfer data internationally, we ensure appropriate safeguards such as Standard Contractual Clauses or your explicit consent.

12. Marketing Communications

We may send you marketing emails, newsletters, or promotional messages only with your explicit consent. You can:

Unsubscribe from marketing communications using the link in any email
Email us at estimating@facadeandbuild.co.uk to opt-out
Call us on +44 7763 439033

We will not share your email for third-party marketing without your consent.

13. Children's Data

Our services are not intended for individuals under 18. We do not knowingly collect data from children. If we become aware that a child's data has been collected, we will delete it promptly.

14. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the Information Commissioner's Office (ICO) within 72 hours (where required by law) with details of the breach and recommended actions.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or on our website. Your continued use of our services constitutes acceptance of the updated policy.

16. Data Protection Officer & Complaints

Contact for Data Queries:

Facade & Build Ltd
estimating@facadeandbuild.co.uk
+44 7763 439033

Regulator Complaint: If you believe your rights have been violated, you can lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
www.ico.org.uk

Last Updated: 4 April 2026